How to Request an RMA for Instrument Service
2025-06-04
If you need to send your B&K Precision instrument into our North American Headquarters for repair or calibration, follow the steps below to request a Return Merchandise Authorization (RMA). This process ensures your device is properly logged, tracked, and returned efficiently.
Information You’ll Need to Complete the RMA Form
Before filling out the form, gather the following information:
| Field | Description |
|---|---|
| Company Name | Your organization's name. |
| Company Contact | Primary contact for questions or payment. |
| Email & Phone Number | Contact details for follow-up. |
| PO# (Optional) | Your purchase order number (if applicable). |
| Shipping Address | Where the instrument should be returned after service. |
| Preferred Ship Method (Optional) | Carrier preference (e.g., UPS, FedEx). |
| Ship Account # (Optional) | If using your own shipping account. Otherwise, a flat-rate shipping fee will apply, see Cost Estimation Tool (https://www.bkprecision.com/support/estimate) for pricing. |
| Payment Method | Choose from: Credit Card (requires info upfront) / Check/ACH (payment requested post-service) / Net terms are not accepted |
| Model # | Found on the front of the instrument (e.g., "880" or "8600B"). |
| Serial # | Found on the back or side of the device. |
| Repair Service Type | Choose from: None, Warranty, Non-Warranty, or Service Warranty. |
| Calibration Service | Choose from: None / NIST Calibration / NIST Calibration with Data / NIST Calibration with Before & After Data |
| Full Description of Problem | Provide as much detail as possible. Include data logs and images if available. |
How to Submit an RMA Request
- Go to myBK page linked here: myBK
- Log In or Create an Account (If new and you are creating an acount, verify your email to activate your account, be sure to check your spam folder if you do not see the verification email).
- Select “RMA Request” from the top menu.
- Fill out the RMA form and submit it. This will generate an RMA number.
- Print the RMA Packing List (Click the blue “Print Label” button after submission)
- Pack the Instrument Securely with plenty of protection (Include the printed RMA packing list in the box and Ensure the device is well-protected for transit).
- Ship to the Following Address:
B&K Precision Service Center
Attn: RMA # (your RMA number)
22820 Savi Ranch Parkway
Yorba Linda, CA 92887
Process Flowchart:
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