Calibration and Repair Cost Estimation

B&K Precision is dedicated to the goal of providing the best possible service to our customers. Our Service Department is equipped with the required instruments, procedures and personnel to service or calibrate your B&K Precision instruments to their optimum performance specifications.

How to Obtain Service or Calibration

An RMA (Return Material Authorization) number is required to accompany all instruments sent in to the service department. The RMA number allows you to obtain and track the progress of your request.

Note: Units sent to B&K Precision without a valid RMA number will be returned unserviced.

Available Service Options Service Cost Shipping Cost Total
NIST Traceable Calibration $ $ $
NIST Traceable Calibration with Data ("out data only") $ $ $
NIST Traceable Calibration with Before & After Data ("in & out data") $ $ $
Non-Warranty Repair $ $ $
Non-Warranty Repair and NIST Traceable Calibration $ $ $
Non-Warranty Repair and NIST Traceable Calibration with Data ("out data only") $ $ $
Non-Warranty Repair and NIST Traceable Calibration with Before & After Data ("in & out data") $ $ $
Service Warranty No Charge No Charge No Charge

The Service Department offers the following service options:

Payment Terms:

B&K Precision requires prepayment before any service or calibration work is started. We accept Checks, Money Orders, Visa, Discover, Master Card or American Express credit cards. Company purchase orders accepted on pre-authorized accounts only, otherwise above prepayment methods required.

Service Charges:

Upon entering your instrument model number in the RMA process, you will be taken to a table of available service options and charges. The charges cover:

*All international shipping charges to be determined.
Please contact the Service Department for an estimate, or to make collect/3rd party arrangements. B&K Precision does not pay shipping charges for international customers.

For all no-charge warranty repair requests, proof of purchase must be supplied with the instrument. Proof can be in the form of a copy of the instrument's dated invoice, receipt or packing slip from an authorized B&K Precision distributor.

A non-refundable evaluation charge applies to all repair requests.

All charges are subject to change without notice.
The RMA request will be cancelled 90 days from entry if instrument is not received.

Turn-around Time:

Typical service or calibration Turn-around Time (TAT) is approximately 10 working days.

Shipping:

Please follow these guidelines in packing and shipping your instrument to B&K Precision.

B&K Precision returns all instruments using either UPS ground or FedEx ground, unless otherwise requested. For international shipments see notes in Service Charges section.

Discontinued Products:

B&K Precision’s policy is to continue servicing discontinued models for up to 7 years--parts permitting--after they are withdrawn from active sales. If your unit is one that is no longer serviced, B&K offers a Discontinued Instrument Upgrade Program that provides a significant discount towards the purchase of a new current model. To take advantage of this program go to our parts request page and fill in the form and type "Instrument Upgrade Request" in the Comment box.