Take the best benefit of our experience of manufacturer since 60 years.

Services

+33 (0)4 77 59 01 01

To contact our after-sales department by e-mail: services@sefram.com

NEW AFTER-SALES PROCEDURE

To return equipment to the Sefram after-sales service, please find below the link to the return procedure:

RETURN PROCEDURE

To facilitate the identification of your equipment and improve your after-sales experience, please complete the online Return Form (RMA). Once the form is filled out, you must wait for our return authorization before sending any device back.

The return address is as follows: SEFRAM-SAV, 32 rue Edouard Martel, BP 55, 42009 SAINT-ETIENNE Cedex 2, France The device must be returned with the following information:

The device must be returned with the following information:

  • TS number (provided with our return authorization)
  • Company name
  • Contact name
  • Phone number
  • Device reference
  • Serial number

Using SEFRAM's services, you will:

  • Get the best price for repair and maintenance
  • Get a quote in a very short period of time
  • Get a warranty for your repair or upgrade